Castle Concerts 2019 terms and conditions

July 2019 

There is no postal delivery for Castle Concert tickets. Tickets purchased for Castle Concert events can be collected from either The Brook Theatre, The Central Theatre in Chatham and the Visitor Information Centre in Rochester at any point during normal box office opening hours (10am – 5pm Monday to Saturday). Alternatively - on the day of the event - you can collect your tickets from 3pm onwards from the box office at Rochester Castle Gardens.

Castle Concert tickets are security printed and individually bar coded. If a ticket is resold for commercial profit or gain the ticket will be void. Tickets are not replaceable and are strictly non-exchangeable and non-refundable.

Castle Concerts Standard Terms and Conditions

Medway Council is the prime organiser of the Castle Concerts and ‘Venue Management’ is on behalf of Medway Council.

  • Any persons attending the Castle Concerts must have a valid ticket. This includes children and babies.
  • Management of the venue reserves the right to refuse anyone entry to the venue.
  • Management of the venue reserves the right to request that ticket holders leave the venue at any time on reasonable grounds and may take any appropriate action to enforce this right. By way of example, venue management may remove a ticket holder who:
    • has behaved in the venue in a manner which, in the reasonable opinion of venue management, has - or is likely to - affect the enjoyment of other visitors; or
    • uses threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
    • in the reasonable opinion of venue management, is acting under the undue influence of alcohol or drugs; or
    • fails, when required, to produce proof of identity or age (as or when appropriate)

All persons must comply with instructions and directions given by venue staff and stewards. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.
By purchasing a ticket to the Castle Concerts you consent, as a member of the audience, to all official filming, sound recording and photography and that such material may be used for commercial or non-commercial use by Medway Council or its partners.

  • Medway Council will not be responsible for any loss, theft or damage of personal belongings, other than that caused as a result of negligence by the venue or its staff.
  • Where reasonably necessary, Medway Council reserves the right to make alterations to the programme.
  • Venue management reserves the right to search all persons and personal property on entry to the venue.
  • The use of all photographic, visual and audio recording equipment (unless authorised in writing by Medway Council) is prohibited within the venue.
  • Tickets will not be exchanged or refunded unless the performance is cancelled or re-scheduled other than in cases of ‘Force Majeure’. For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond the council’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. Medway Council will not be liable for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by ‘Force Majeure’.
  • Medway Council will not be liable for any personal arrangements including travel, accommodation or hospitality relating to the event.
  • No drinks, including hot, soft and alcoholic, are permitted to be brought into the venue. Bag and person searches will be in operation at entrance gates and prohibited items will be confiscated and disposed of. Water in sealed plastic bottles will be permitted. Soft and alcoholic beverages will be on sale within the venue.
  • No alcohol may be purchased or consumed by those under the age of 18. Proof of age will be requested from anyone who looks under 25 years of age. The only accepted forms of ID at the venue are:
    • Photo driving license
    • Passport
    • Proof of age card (bearing the PASS hologram)
  • Reasonably sized collapsible chairs will be allowed into the venue. Tables of any sort will not be permitted.
  • The following items are prohibited from the venue:
    • Animals (with the exception of guide dogs)
    • Tents, gazebos or/and any other structure
    • Laser pens
    • Glass items
    • Drones/similar
    • Illegal substances or/and legal highs
    • Naked flame items such as barbecues, flaming torches or candles
    • Metal or ceramic cutlery including, but not limited, to corkscrews, cheese and bread knives
    • Any item which may be interpreted as a potential weapon including sharp or pointed objects
    • Any item in the absolute discretion of the management, which are considered to be a risk to the safety of the audience. These conditions of issue are governed by English Law. Any dispute arising out of or in connection with them shall be subject to the jurisdiction of the English Court.

Bag and person searches

These will be in operation at entrance gates and prohibited items will be confiscated and disposed of.

Getting to the Castle Concerts

A map of the area around Rochester Castle Gardens is available at www.thecastleconcerts.co.uk.
Please consider using public transport to this event. Visit www.travelinesoutheast.org.uk for journey planning.
A range of accommodation is available in Medway.

This information can be made available in other formats or languages from 01634 333 333.
View also, frequently asked questions.

 

Proms - 13 July

Saturday 13 July (The Proms at the Castle Gardens)

There is no postal delivery for Castle Concert tickets. Tickets purchased for Castle Concert events can be collected from either The Brook Theatre, The Central Theatre in Chatham and the Visitor Information Centre in Rochester at any point during normal box office opening hours (10am – 5pm Monday – Saturday). Alternatively, ON THE DAY OF THE EVENT ONLY - you can collect your tickets from 3pm onwards from the box office at Rochester Castle Gardens.

Castle Concert tickets are security printed and individually bar coded. If a ticket is resold for commercial profit or gain the ticket will be void. Tickets are not replaceable and are strictly non-exchangeable and non-refundable.

Castle Concerts Standard Terms and Conditions

Medway Council is the prime organiser of the Castle Concerts and ‘Venue Management’ is on behalf of Medway Council.

  • Any persons attending the Castle Concerts must have a valid ticket, including children and babies.
  • Management of the venue reserves the right to refuse anyone entry to the venue. 
  • Management of the venue reserves the right to request that ticket holders leave the venue at any time on reasonable grounds and may take any appropriate action to enforce this right. By way of example, venue management may remove a ticket holder who:
    • has behaved in the venue in a manner which, in the reasonable opinion of venue management, has - or is likely to - affect the enjoyment of other visitors; or
    • uses threatening, abusive or insulting words or behaviour, or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
    • in the reasonable opinion of venue management, is acting under the undue influence of alcohol or drugs; or
    • fails, when required, to produce proof of identity or age (as or when appropriate).

All persons must comply with instructions and directions given by venue staff and stewards. No refunds will be given to ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above.

  • By purchasing a ticket to the Castle Concerts you consent, as a member of the audience, to all official filming, sound recording and photography and that such material may be used for commercial or non-commercial use by Medway Council or its partners. 
  • Medway Council will not be responsible for any loss, theft or damage of personal belongings, other than that caused as a result of negligence by the venue or its staff.
  • Where reasonably necessary, Medway Council reserves the right to make alterations to the programme.
  • Venue management reserves the right to search all persons and personal property on entry to the venue. 
  • The use of all photographic, visual and audio recording equipment (unless authorised in writing by Medway Council) is prohibited within the venue.
  • Tickets will not be exchanged or refunded unless the performance is cancelled or re-scheduled other than in cases of ‘Force Majeure’. For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond the council’s control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments. Medway Council will not be liable for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by ‘Force Majeure’.
  • Medway Council will not be liable for any personal arrangements including travel, accommodation or hospitality relating to the event. 
  • The special circumstances of this concert allow beverages to be brought on to site in limited quantities. These quantities are per person:
    • Up to 750ml of wine (in plastic or cardboard containers). We will accept standard boxes of wine if shared between groups and the limit of one litre per person is not exceeded; or
    • one glass bottle (maximum 750ml) sparkling wine (which includes champagne, prosecco and cava); or
    • six cans of beer; or
    • Hot/soft drinks are permitted in non-glass containers
    • Soft and alcoholic beverages will be on sale within the venue

Bag searches will be in operation at entrances to the venue. Any amount of alcohol above the limited quantities per person will be confiscated.

  • No alcohol may be purchased or consumed by those under the age of 18. Proof of age will be requested from anyone who looks under 25 years of age. The only accepted forms of ID at the venue are;
    • Photo driving license
    • Passport
    • Proof of age card (bearing the PASS hologram)
  • Reasonably-sized collapsible tables and chairs will be allowed into the venue.
  • The following items are prohibited from the venue;
    • Animals (with the exception of guide dogs)
    • Tents, gazebos or/and any other structure 
    • Laser pens
    • Glass items
    • Drones/similar
    • Illegal substances or/and legal highs
    • Naked flame items such as barbecues, flaming torches or candles
    • Metal or ceramic cutlery including, but not limited, to corkscrews, cheese and bread knives
  • Any item which may be interpreted as a potential weapon including sharp or pointed objects
  • Any item, in the absolute discretion of the management, considered to be a risk to the safety of the audience. These conditions of issue are governed by English Law. Any dispute arising out of or in connection with them shall be subject to the jurisdiction of the English Court.

 

Bag and person searches

These will be in operation at entrance gates and prohibited items will be confiscated and disposed of.

Getting to the Castle Concerts

A map of the area around Rochester Castle Gardens is available at www.thecastleconcerts.co.uk.
Please consider using public transport to this event. Visit www.travelinesoutheast.org.uk for journey planning.
A range of accommodation is available in Medway.

This information can be made available in other formats or languages from 01634 333 333.
View also, frequently asked questions.