Q.1 Where can I park?
There are a number of different car parks within walking distance to the event.
If you plan to arrive in different vehicles it may make sense to distribute tickets to members of your party in advance.
If you are a disabled blue badge holder, there will be allocated bays on the river side of The Esplanade. These are available on a first come, first served basis. If these are full, most of the car parks have assigned bays for blue badge holders.
Please note: Bays at The Esplanade will be closed for the Proms Concert on Saturday 15 July because the Esplanade is within the event’s fireworks sterile area.
Q.2 What time do gates open?
Gates will open at 5pm for shows on Tuesday, Wednesday, Thursday and Friday. For the Proms on Saturday, gates will open at 3pm. Each concert is due to start between 7pm and 7.30pm each day and finish by 10.30pm.
Please note that these times are approximate. Please allow plenty of time to pass along any queue, particularly if you need to collect tickets from the box office (at the bottom of Epaul Lane)
Q.3 Are there facilities for disabled people?
There is a designated ‘drop off’ point on Bakers Walk for disabled customers.
For viewing purposes there is a raised ramp area next to the mixing tower for any disabled customers who wish use it – this is available on a first come first served basis. For directions please speak to any of our friendly stewards.
Q.4 Can I bring my dog?
No dogs or pets are allowed in the castle grounds except guide dogs. Please also be aware that we may use loud pyrotechnic explosions/displays during the concert.
Q.5 Can I bring my BBQ/fire/candles or lamps?
BBQs, candles, fires, oil filled lamps, garden flares and Chinese floating lanterns are not permitted.
Q.6 Are there any price concessions?
No, anyone attending the Castle Concerts must have a valid ticket. This includes children and babies.
Q.7 Can I camp in the grounds?
No, camping or overnight staying in the grounds is not permitted.
Q.8 Can I bring my own seats?
Reasonably-sized, ‘camping-style’ collapsible chairs will be allowed into the castle gardens. A limited number of chairs are available on a first come, first served basis. Tables will not be permitted, with the exception of The Proms on Saturday - these should be a reasonable size and collapsible.
Q.9 Can I bring bottles/glass?
No. Glass is strictly prohibited from the castle grounds for all concerts. The only exception is 750ml maximum bottles of sparkling wine (which includes champagne, prosecco and cava) on Saturday 13 July at The Proms.
Q.10 Will I need a torch?
Paths and car parks are well lit but it may be useful for you to bring additional lighting.
Q.11 Can I bring my gazebo?
No. Gazebos or any structure that might disrupt the view of others are not allowed.
Q.12 What happens if I lose my ticket?
If you lose your ticket you will need to purchase another.
Q.13 Will a concert be cancelled due to bad weather?
This is unlikely but, in the event of extreme weather conditions, please check our website, thecastleconcert.co.uk and our Twitter and Facebook pages for updates.
Q.14 Can I get a refund on my ticket?
Tickets are not refundable or transferrable. Please read our terms and conditions fully prior to purchasing.
Q.15 Where can I buy my tickets?
You can buy your tickets prior to the day:
Please note: Tickets are available to purchase until the allocated number of tickets have been sold. Due to problems in previous years with Castle Concert tickets going missing in the post, tickets will need to be collected from the theatres or VIC prior to the event, or at the box office on the day of the event from 3pm. The box office is located at the King’s Head car park, adjacent to Rochester High Street.
Q.16 Can I take photographs?
The use of all photographic, visual and audio recording equipment is prohibited within the venue.
Q.17 What catering facilities are available?
There will be catering facilities and bars on site and you are welcome to purchase drinks and food.
Q.18 Will any of the roads be closed?
Castle Hill and Epaul Lane will be closed between 1500hrs and 2330hrs each day. Boley Hill may be closed during busy periods due to people travelling to and leaving the event.
Q.19 Where are the toilets?
Additional toilets within the venue will be located by the Bakers Walk entrance and along Castle Hill. To help manage long queues, our stewards can find out and advise on the busiest toilets.
Q.20 Where is the first aid area?
A first aid tent will be located by Bakers Walk. Stewards will be able to direct all patrons to the nearest medical staff.
Q.21 Will Strobe lighting be used?
Strobe lighting may be used during some performances (this will be signed on the day).
Q.22 What is the dress code?
From Tuesday - Friday the dress code is casual and we ask that chests are covered up. On Saturday you are encouraged to enjoy the ‘best of British’ atmosphere that The Proms Castle Concert is loved for. Get into the spirit by dressing up appropriately.
Q.23 If I leave, can I get back in?
Yes. At entry you will be issued with a wristband and this will allow you to exit and re-enter as many times as you wish. Please ensure you keep your wristband on at all times – re-entry without it will be declined.
Q.24 Can I bring drinks/alcohol?
Tuesday to Friday, no alcoholic or hot drinks are permitted to be brought into the venue. Soft drinks, including water, are permitted in sealed non-glass containers
At The Proms on Saturday night limited quantities are permitted. Please carefully read the T&C details for amounts. Beverages will be on sale within the venue.
1) Tickets and bags will be checked on entry for security purposes by authorised personnel. Your purchase of tickets gives your consent to this. Any glass and dangerous items will be removed and not returned.
2) Please note: The Proms on Saturday night includes a fireworks display. During the display and for a period of time afterwards, the footpath exit by the Esplanade steps and a section of the Esplanade will be shut for safety reasons. Customers wishing to exit prior to the fireworks should use the main gate. Customers parked on the Esplanade may wish to leave before the fireworks start at approximately 10pm or wait until they have finished at approximately 10:30pm.
3) Please visit thecastleconcerts.co.uk and our Facebook and Twitter pages for regular updates and for further useful information on the event.